Notting Hill Genesis (202304367)
The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in her property. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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One Housing Group Limited (202344562)
The complaint is about the landlord’s handling of the resident’s annual gas safety check.
Rotherham Metropolitan Borough Council (202333393)
The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.
Royal Borough of Kingston Upon Thames (202200983)
The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the communal areas of her estate. Vermin in the communal area. The associated complaint.
Sanctuary Housing Association (202447306)
The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. To repair a leak from the roof. We have also considered the landlord’s complaint handling as part of the investigation.
Southern Housing (202324841)
The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling.
Southern Housing (202430139)
The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint handling.
Vico Homes Limited (202346319)
The complaint is about the landlord’s response to the resident’s request for a new garden fence.
Abri Group Limited (202450758)
The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift being deactivated. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
City of London Corporation (202431587)
The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.