Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing and sign up of his flat. his utility registration. reported repairs. reports of damp and mould in his bathroom.
The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct.
The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water.
The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. The landlord’s response to the resident’s complaint about a decant and repair works in November 2023. The landlord’s handling of the resident’s reports of repairs in her property. The condition of the resident’s property after works had taken place. The landlord’s handling of the resident’s reports of overgrown trees. The resident’s concerns about the conduct of the landlord’s staff member.
The complaint is about the landlord’s handling of: Repairs to the communal door entry system. The associated formal complaint.
The complaint is about the landlord’s handling of: Repairs to the heating system. The associated complaint.
The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint.
The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at the property. The resident’s request for a transfer. The Ombudsman has also considered the landlord’s complaint handling.