Metropolitan Thames Valley Housing (MTV) (202322627)
The complaint is about the landlord’s handling of resident’s reports about the miscalculation of the service charge and requests for service charge account information.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Nottingham City Council (202234937)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
One Housing Group Limited (202345485)
The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a leak. A request for adaptations.
Ongo Homes Limited (202327435)
The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start of the tenancy (tenancy sign up). Repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202324581)
The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s property. The associated complaint.
Origin Housing Limited (202327448)
The complaint is about the landlord’s handling of: Repairs to the communal front door. Tiling works to the front entrance of the building. The associated complaint. The Ombudsman has also investigated the landlord’s record keeping.
Royal Borough of Kingston Upon Thames (202326374)
The complaint is about the landlord’s decision not to replace the resident’s garden fence.
Southern Housing (202211259)
REPORT COMPLAINT 202211259 Southern Housing 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing (202229907)
The complaint is about the landlord’s handling of: the residents report of a broken boiler. the residents request for repairs to be completed, including: the lounge blind. a defective fridge freezer. the communal lift. the associated complaint.
Southern Housing (202316712)
The complaint is about the landlord’s handling of repairs to the doors at the resident’s property.