Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202340162)

The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.

London Borough of Barnet (202424785)

The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.

London Borough of Lambeth (202335573)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.

Octavia Housing (202405592)

The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The landlord’s response to reports of damp and mould. The landlord's response to reports of nuisance from the adjacent nursery including children playing in the garden, inappropriate storage of waste, and screws protruding through the fence. The landlord’s decision to rent the premises next door to the nursery, in the first instance. The landlord's decision that the nursery had the right to use a fenced off area as a garden for their children. The landlord’s handling of the complaint.

Aster Group Limited (202341575)

The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.

Birmingham City Council (202453351)

The complaint is about the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered the landlord’s complaint handling.