Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (NHG) (202307976)

The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling.

Orbit Group Limited (202304546)

The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. We have also investigated the landlord’s complaint handling.

Peabody Trust (202221599)

The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including its decision to share his name and address with its cleaning contractor.

Peabody Trust (202233849)

The complaint is about: The landlord’s decision to nominate a staff member as a point of contact and the resident’s concerns about how that member of staff managed communication. The landlord’s complaint handling.

Sheffield City Council (202313567)

This complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports.

Somerset Council (202219254)

The complaint is about the landlord’s handling of: repairs following a kitchen replacement. the associated complaint.

Sovereign Network Group (202302422)

The complaint is about the landlord’s: Handling of the resident’s reports of loss of heating and hot water. Complaint handling.

Stonewater Limited (202309215)

The resident’s complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). This Service has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202317224)

The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.

Wandle Housing Association Limited (202405860)

The complaint is about the landlord’s: oversight of communal repairs. response to the resident’s concerns about communal cleaning. scrutiny of the managing agent’s accounts.