The Guinness Partnership Limited (202339341)
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Riverside Group Limited (202319298)
The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, and antisocial behaviour (ASB) by this neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Torus62 Limited (202306875)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould in the communal hallway; associated complaint.
Torus62 Limited (202322048)
The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of a data breach. Changes to the energy billing system and to the energy supplier.
Town and Country Housing (202315736)
The complaint is about the landlord's response to the resident’s concerns about a section 20 consultation, and management of the block.
West Northamptonshire Council (202319720)
The complaint is about the landlord’s handling of a guttering repair. The Ombudsman has also considered the landlord’s complaint handling.
Winchester City Council (202221030)
The complaint is about the landlord’s handling of the resident’s reports about their neighbour’s CCTV cameras. The Ombudsman has also investigated the landlord’s complaint handling.
Wolverhampton City Council (202317341)
The complaint is about the landlord’s response to: Privacy concerns related to the boundary of the garden. The resident’s reports of repairs to the garden fence. The resident’s request to move gas pipework. The resident’s reports of a pest control issue. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
A2Dominion Housing Group Limited (202206961)
The complaint is about the landlord’s handling of its request for the removal of items in the communal garden.
Abri Group Limited (202318461)
The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of her mould reports.