Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Greatwell Homes Limited (202319639)

The complaint is about the landlord’s handling of the residents: Concerns regarding appointments. Reports of being harassed by the landlord.

Hyde Housing Association Limited (202209514)

The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated complaint.

Hyde Housing Association Limited (202317915)

The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.

Ipswich Borough Council (202309538)

The complaint is about the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202215638)

The complaint is about the resident’s reports of a leak in her bathroom causing damp and mould issues.

Islington Council (202313746)

The complaint is about the landlord’s handling of the resident’s reports of repairs required to the walkway.

Lambeth Council (202312943)

The complaint is about the landlord’s handling of the resident’s report of a repair to a bathroom light. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Lambeth Council (202344169)

The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Lambeth Council (202401762)

REPORT COMPLAINT 202401762 Lambeth Council 28 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Livv Housing Group (202319307)

The complaint is about the landlord’s handling of: The communal garden maintenance. The associated complaint.