Stonewater Limited (202309212)
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Thirteen Housing Group Limited (202300616)
The complaint is about the landlord’s handling of cracks in the walls, including the associated repairs. The Service has considered the landlord’s handling of the resident’s complaint.
Tower Hamlets Homes (202312537)
The complaint is about the landlord's handling of the resident's reports of a leak and remedial works. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202405899)
The complaint is about the landlord’s handling of: A leak from the flat above and the associated damp and mould. The associated complaint.
Clarion Housing Association Limited (202332494)
The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s communication with the resident about service charge payments. The Ombudsman has also considered the landlord’s complaint handling.
Hexagon Housing Association Limited (202311582)
The complaint is about the landlord’s handling of the resident’s:
Leeds City Council (202408668)
The complaint is about the landlord’s handling of the repairs to the property.
London Borough of Redbridge (202408596)
The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property.
Origin Housing Limited (202402576)
The complaint is about the landlord’s handling of: Outstanding repairs. Reports of damp and mould.
Oxford City Council (202345407)
This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within the property.