We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202405680 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident complained about delays in […]
Decision Case ID 202411803 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 April 2026 Background The resident made multiple complaints of […]
Decision Case ID 202501668 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The landlord carried out kitchen renovation works […]
Decision Case ID 202448891 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident raised concerns about a flood in her home resulting […]
Decision Case ID 202400312 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Secure Tenancy Date 2 April 2026 Background The property is a new build house. The resident reported […]
Decision Case ID 202343141 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 April 2026 Background The resident reported concerns about water ingress in his […]
Decision Case ID 202227576 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 02 April 2026 Background The resident reported ASB to the landlord. This related to noise […]
Decision Case ID 202404510 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date 2 April 2026 Background The resident took ownership of the property on 31 October […]
Decision Case ID 202536477 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 April 2026 Background The resident reported damp and mould since 2022 and complained about […]
Decision Case ID 202335738 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 01 April 2026 Background The resident lives in a flat in a sheltered housing scheme. […]