Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Metropolitan Thames Valley Housing (MTV) (202313784)

The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also assessed the landlord’s complaint handling.

Metropolitan Thames Valley Housing (MTV) (202323534)

The complaint is about the landlord’s handling of shower repairs.

Mosscare St. Vincent’s Housing Group Limited (202304859)

The complaint is about the landlord’s handling of the resident’s rent account and associated arrears.

Notting Hill Genesis (NHG) (202312706)

The complaint is about the landlord’s handling of the resident’s reports of: A repair to a skylight in the kitchen. A leak from the roof above the kitchen. The Ombudsman has also considered the landlord’s complaint handling.

Together Housing Association Limited (202418809)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

Waltham Forest Council (202316406)

This complaint is about the removal of the resident’s caravan.

Amplius Living (202301199)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.

Aster Group Limited (202403236)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from her neighbour. Request for a management transfer. Request for a breakdown of service charges and reimbursement of her rent and expenses.

Brighton and Hove City Council (202310560)

The complaint is about the landlord's handling of concerns about a gas safety check warning letter sent to the resident on 19 June 2023.

Brighton and Hove City Council (202316755)

The complaint is about the landlord’s handling of the resident’s: Concerns about the maintenance of communal land. A request for a separate path.