We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of damp walls. Concerns about the condition of the property’s doors and windows. The Ombudsman has considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint.
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.
The complaint is about the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal services, namely: Grounds maintenance. Communal cleaning. Complaint.
The complaint is about the landlord’s handling of the resident’s: Right to Acquire application (RTA). Communications and Complaint.
The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity bill and lighting. His reports about property repairs. His request for a managed move.
The complaint is about the landlord’s response to the resident’s concerns about her service charges. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about damp.