Southwark Council (202327171)
The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Stonewater Limited (202312988)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation.
Torus62 Limited (202313367)
The complaint is about the landlord’s handling of: The resident’s personal information. This includes the associated complaint handling. Reports of antisocial behaviour (ASB).
Tower Hamlets Homes (202114805)
This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s request for compensation for no heating in his property between 18 October 2022 and 3 March 2023. The landlord’s decision to delay its internal review of its compensation policy. The associated complaint.
Wandle Housing Association Limited (202408624)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould in her conservatory. The Ombudsman has also considered the landlord’s complaint handling.
Aster Group Limited (202227882)
The complaint is about the landlord’s handling of insulation repairs at the property.
Broadacres Housing Association Limited (202313562)
The complaint is about the landlord’s handling of the resident’s concerns about: Parking arrangements. Staff conduct.
Clarion Housing Association Limited (202231459)
The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his son being removed from his tenancy. Request to transfer from a joint to sole tenancy. Concerns about its administration of his rent account. Concerns about harassment by the landlord. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202345971)
The complaint is about the landlord’s handling of a leak at the rear of the resident’s building.
Halton Housing (202313880)
The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage and insulation. the complaint.