Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Aster Group Limited (202311926)

The complaint is about the landlord’s response to the resident’s requests for replacement garden fencing.

City of Westminster Council (202301766)

This complaint is about the landlord’s response to: The resident’s request to be rehoused. The resident’s reports about repairs, damage to personal belongings, and household vulnerabilities. The landlord's complaint handling.

Clarion Housing Association Limited (202403556)

The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also considered the landlord’s complaint handling.

Hyde Housing Association Limited (202308949)

The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint.

LiveWest Homes Limited (202314328)

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.

Metropolitan Thames Valley Housing (MTV) (202315205)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to a door, window, and water leak. Associated formal complaint.

Midland Heart Limited (202307288)

This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.

One Vision Housing Limited (202316212)

The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property.

Progress Housing Association Limited (202315869)

The complaint is about the landlord’s handling of the resident’s request for CCTV footage.

Shepherds Bush Housing Association Limited (202225310)

The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.