Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Onward Homes Limited (202228966)

The complaint is about the landlord’s: Response to the resident’s queries and concerns around heating bills. Response to some related welfare issues (the resident’s concerns about unfair treatment and his requests for a reasonable adjustment). Complaint handling.

Peabody Trust (202303680)

The complaint is about the landlord’s: Handling of the repairs to the resident’s property following a leak from a neighbouring property. Response to the resident’s concerns about the safety of the property’s kitchen ceiling following the leak. Complaints handling.

St Albans City and District Council (202417681)

The complaint is about the landlord’s: handling of repairs to windows and external doors. response to the resident’s request for compensation due to high heating bills. response to the resident’s request for a new kitchen. We have also considered the landlord’s complaint handling.

Aster Group Limited (202309278)

  REPORT COMPLAINT 202309278 Aster Group Limited 19 June 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Birmingham City Council (202320197)

The complaint is about the landlord’s handling of the resident’s reported concerns regarding damage to the roof and chimney, a soil pipe, and a boundary dispute. The landlord’s complaint handling has also been investigated.

Citizen Housing Group Limited (202431038)

The complaint is about the landlord’s handling of the resident’s reports of: Leaks into her property from an upstairs neighbour, subsequent damage, and damp issues. Request for an internal housing transfer.

Clarion Housing Association Limited (202436394)

This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The resident’s report of subsidence to the kitchen floor. The resident’s request for a replacement front door. The bath replacement. Its communication on the pre-action protocol process and compensation on the issues. The associated complaint.