Metropolitan Thames Valley Housing (MTV) (202314074)
This complaint is about the landlord’s: Response to the resident’s reports that he was unable to access his garage and of damage caused by its contractors. Handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202316978)
The complaint is about the landlord’s handling of the resident’s: Requests for additional support. Report of staff conduct.
Mid Devon District Council (202304164)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concerns about staff conduct. Associated complaint.
Odu-Dua Housing Association Limited (202317449)
The complaint is about the landlord’s handling of the resident’s transfer application.
Peabody Trust (202213232)
The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. Associated complaint.
Peabody Trust (202300324)
The complaint is about the landlord’s: Offer of compensation to the resident. Handling of the resident’s complaint.
Progress Housing Association Limited (including Reside Housing) (202309317)
The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.
Sanctuary Housing Association (202327534)
The complaint is about the landlord’s handling of: The installation of loft insulation and the resident’s request for a new front and back door. The associated complaint.
Sanctuary Housing Association (202418136)
The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202206388)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters. The associated complaint.