Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Faults with the storage heaters and the time taken to replace them. Damp and mould and associated repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority A rehousing banding. Handling of an internal inspection of the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy.
The complaint is about the landlord’s handling of the resident’s: Reports of an electrical house fire. Associated complaint.
The complaint is about: The landlord’s handling of the resident's request to move. The landlord's handling of the resident's complaint.
The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together with the associated repairs. Antisocial behaviour (ASB) from her upstairs neighbour. The Service has also considered the landlord’s record keeping.
The complaint is about: The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector.