London Borough of Camden Council (202442744)
The complaint is about the landlord’s handling of a leak to the resident’s property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Hounslow (202410799)
The complaint is about the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the works. Storage of the resident’s possessions, including her request for reimbursement of removal costs. The resident’s reports of damage to her crockery and glassware. The resident’s request to be decanted during the works. Repairs to the driveway, front and rear gardens, and drainage system. The Ombudsman has also considered the landlord’s complaint handling.
Magenta Living (202319377)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202325392)
The complaint is about the level of compensation offered by the landlord in relation to its handling of boiler repairs. We have also considered the associated complaint.
Mosscare St. Vincent’s Housing Group Limited (202324247)
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202332542)
The complaint is about the landlord’s: Offer of compensation for its handling of the resident’s reports of repair issues throughout the property. Handling of the associated complaint.
Orbit Housing Association Limited (202325918)
The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in relation to: The bathroom. The balcony doors. Compliant handling and record keeping.
Origin Housing Limited (202423067)
The complaint is about the landlord’s handling of the resident’s report of excessive cold in the property due to a draught from the front door. We have also looked at the landlord’s handling of the resident’s complaint.
Royal Borough of Kensington and Chelsea (202326354)
The complaint is about the landlord’s handling of the resident’s rent arrears.
Sanctuary Housing Association (202443875)
The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The Ombudsman has investigated the landlord’s complaint handling.