The Riverside Group Limited (202323471)
The complaint is about the landlord’s handling of an overpayment of service charges made by the resident.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wandle Housing Association Limited (202406206)
The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made in 2017 about antisocial behaviour (ASB). reported nuisance caused by her neighbour’s dog including its communications with her. request for a management move. associated complaint.
Amplius Living (202308309)
The complaint is about the landlord’s handling of repairs to the garden fence. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202317936)
The complaint is about the landlord’s handling of: The resident's reports about the standard and frequency of grounds maintenance in the car park area. The associated complaint.
Incommunities Limited (202227759)
The complaint is about the landlord’s handling of repairs to the resident’s roof.
Lewisham Council (202336847)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
London & Quadrant Housing Trust (L&Q) (202319737)
The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202318440)
The complaint is about the landlord’s response to the resident’s Reports of a leak. Reports of damp and mould. Associated complaint.
Ocean Housing Limited (202307659)
The complaint is about the landlord’s handling of service charge increases.
Peabody Trust (202314939)
The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that the landlord had mislaid her direct debit form. How the landlord calculated the resident’s service charges. The landlord’s handling of the resident’s data.