We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports of an overgrown tree in the garden of a neighbouring property. The resident’s concerns about communications with staff members. The resident’s request to be rehoused. We have also decided to investigate the landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of: Repairs following a mutual exchange. Pest issues (infestation of rats and mice). The complaint.
The complaint is about: the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. the landlord’s complaint handling.
The complaint is about the landlord’s response to a damp and mould problem and related repairs.
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord's complaint handling.
The complaint is about the landlord’s handling of repairs relating to damp and mould.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint and her request for compensation for damaged belongings.
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. Handling of subsequent remedial repairs. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Concerns relating to the cooker socket. Reports of an uneven driveway. Reports of issues with the stop tap. Concerns relating to the accessibility of the garden. Reports of damage to the microwave and dryer. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s: Concerns about roof repairs and damage to flooring. Request for compensation relating to her time in temporary accommodation. Complaint handling.