Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Mosscare St. Vincent’s Housing Group Limited (202325828)

The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.

Notting Hill Genesis (NHG) (202342836)

The complaint is about automated messages sent to the resident by the landlord regarding rent arrears.

One Housing Group Limited (202412125)

The complaint is about the landlord’s response to the resident’s: reports of water ingress, damp, and outstanding repairs. complaint. This report has also considered the landlord’s record keeping.

Peabody Trust (202325455)

The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement when he transferred to the property. The landlord’s complaint handling.

Peabody Trust (202327321)

The complaint is about the landlord’s response to the resident’s concerns about lift breakdowns.

Platform Housing Group Limited (202402819)

The complaint is about the landlord’s handling of repairs to the resident’s chimney, outhouse doors, and treatment of mould in the bathroom.

The Guinness Partnership Limited (202306735)

The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the landlord’s complaint handling.

Twenty11 Homes Ltd (202320501)

The complaint is about the landlord’s handling of damp and mould between September 2022 and July 2023.

Abri Group Limited (202319362)

The complaint is about the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.

Bromford Housing Group Limited (202316787)

The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s complaint handling.