We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s report of: Excess cold and unaffordable fuel bills. Disrepair to front door. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handing of damp in the property and associated repairs.
This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.
The complaint is about the landlord’s: Response to the resident’s concerns about a management transfer between properties A and B, including communal security. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the management move process. Concerns about staff conduct. The Ombudsman has also considered the landlord's complaint handling.
The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The landlord’s complaint handling is also considered.
The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint.
The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. We have also investigated the landlord’s complaint handling.