Orbit Group Limited (202318854)
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202329580)
The complaint is about the landlord’s handling of the resident’s: Service charges for the 2023 to 2024 and 2024 to 2025 financial years. Formal complaints.
Poplar Housing And Regeneration Community Association Limited (202220069)
The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings.
Saxon Weald (202322046)
The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property.
Southern Housing (202209842)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have also considered the landlord’s complaint handling.
Southern Housing (202302556)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Complaint.
Southern Housing (202404977)
The complaint is about the landlord’s response to the resident’s: Reports of water ingress, damp, and mould. Reports that she could not use her bathroom sink. Reports of damage caused to a kitchen cupboard and bath panel. Associated complaint.
Stonewater Limited (202329801)
REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The Guinness Partnership Limited (202417187)
The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. the associated complaint.
West Northamptonshire Council (202317144)
The complaint is about the landlord’s response to the resident’s: Reports of a soil pipe backing up, including whether the landlord should have prevented this from happening and the resident’s belongings being damaged. Transfer request.