We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Pests in his property and communal areas of the building. Repairs to the floorboards in his property. We have also looked at the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of repairs to the balcony door and bathroom window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of The resident’s reports of outstanding repairs at the property. The resident’s concerns about the delay in moving to a new property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the associated repairs.
The complaint is about the landlord’s handling of: Void works at the resident’s property. The associated complaint.
The complaint is about the landlord's handling of the resident's reports about the water system.
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We have also considered the landlord’s: Handling of the associated complaint. Record keeping.
The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints.
The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for a property transfer.