Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for it to remove scaffolding so the required repairs could be carried out. The associated complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to respond at stage 1 within 10 working days of logging the complaint. It will respond at stage 2 within 20 working days of logging the complaint. It says it will log complaints at both stage 1 and 2 within 5 working days of receipt.
The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. Repair the fire sprinkler system. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.
The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to reports of damp and mould in the resident’s property. handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
The complaint is about the landlord’s handling of: The repairs to the living room radiator. The repairs to the gate. The resident’s report of the garage subsiding.
The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.
The complaint is about the landlord’s handling of fence repairs at the resident’s property.