Southern Housing (202407062)
The complaint is about the landlord’s response to reports of noise. The landlord’s complaint handling is also considered.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Group (202440787)
The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A roof leak, damp and mould, and associated repairs. We have also considered the landlord’s complaint handling.
TBG Open Door Limited (202451000)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.
Thirteen Housing Group Limited (202447568)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage to her sofa. The resident’s reports of damp and mould. Electrical repairs in the property.
City of Westminster Council (202422404)
The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.
Clarion Housing Association Limited (202219860)
The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.
Clarion Housing Association Limited (202427244)
The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling.
London & Quadrant Housing Trust (202413538)
The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto his balcony. The resident’s concerns that it has not considered his human rights under article 8 of the Human Rights Act 1998 in dealing with the leaks. The associated complaint.
London Borough of Camden Council (202431629)
The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof leak.
London Borough of Hackney (202444098)
The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low hot water pressure and drainage issues. leaks in the bathroom and subsequent repairs. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.