Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative accommodation, and reimburse her for the cost of utilities. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.
The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of the windows. Concerns raised about a concrete patio and water ingress. Request for a new kitchen and bathroom. Associated complaint.
The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment and intimidation by staff. Response to the presence of asbestos in the boiler. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.
The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.
The complaint is about the landlord’s handling of the resident’s request for reimbursement of costs relating to relocation, due to the closure of the home.
The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy.
The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling.