We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bed ground floor […]
Decision Case ID 202428266 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident is an assured tenant of a ground floor […]
Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a first-floor studio flat. He told the […]
Decision Case ID 202414406 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom semi-detached home. He raised […]
Decision Case ID 202323380 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives alone in sheltered accommodation. The landlord […]
Decision Case ID 202338725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Date 30 October 2025 Background The resident lives in a first-floor flat. She and other neighbours […]
The complaint is about the landlord’s handling of damp and mould and repairs identified by the local council. We have also considered the landlord’s handling of the resident’s complaint.
Decision Case ID 202421521 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a block of flats and has […]
Decision Case ID 202440302 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a ground floor flat with communal […]
Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a secure tenant of […]