We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. Request for CCTV. Request for information about a travel card and car club. Request for a prepaid envelope. Request for a notice for their car park space. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports of an odour from the front door; Complaint handling.
REPORT COMPLAINT 202339589 Rochdale Boroughwide Housing Limited 17 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The condition of the property upon moving in and the repairs needed. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.
The complaint is about the landlord's handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint.
The complaint is about the landlord’s: Handling of repairs reported by the resident. Handling of the resident’s request to be moved during planned major works. Refusal of the resident’s housing transfer application. We have also considered the landlord’s complaints handling.