We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202345613 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background Following a rent increase, the resident raised concerns to […]
Decision Case ID 202346555 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident, who has fibromyalgia, lives in a house which […]
Decision Case ID 202501790 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident reported two leaks in January 2025 which the […]
Decision Case ID 202537150 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident lives with her 2 children. She said […]
The landlord did not meet its stage 2 timescale but provided a reasonable remedy by acknowledging the delay, apologising, and offering compensation.
Decision Case ID 202516207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The resident lives in a ground floor flat of a […]
Decision Case ID 202452244 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background In January 2025, the landlord’s contractor visited the property to […]
Decision Case ID 202319816 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident complained to the landlord following a leak […]
Decision Case ID 202348261 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 April 2026 Background The landlord installed new windows and doors at the resident’s property […]
Decision Case ID 202341200 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 April 2026 Background The resident’s representative reported a roof leak […]