City of Westminster Council (202318036)
The complaint is about the landlord’s response to reports of water ingress.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
East Suffolk Council (202343843)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
First Choice Homes Oldham Limited (202315772)
The complaint is about the landlord’s: Handling of the resident’s reports of delays in completing kitchen improvements and damages caused when his kitchen was replaced. Complaint handling.
Hyde Housing Association Limited (202336494)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.
Incommunities Limited (202411510)
The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024.
London & Quadrant Housing Trust (202212403)
The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. The toilet. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (202318131)
The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s complaint.
London Borough of Brent (202325341)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The associated complaint.
London Borough of Hounslow (202319650)
The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her loft. Request to be sent an inspection report in relation to her disrepair case. Concerns about the temperature of her kitchen and bedroom. We have also investigated the landlord’s record keeping.
London Borough of Islington (202313724)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the communal basement. Issues with her heating and hot water. Issues with her windows and doors. Concerns about subsidence. This report also considers the landlord’s handling of the complaint.