London Borough of Lambeth (202426737)
The complaint is about the landlord’s handling of: The resident’s rehousing application. The resident’s reports of outstanding repairs and damp and mould within her property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Lewisham (202400587)
The complaint is about the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor fan, damp, and mould. Reports of a leak. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202431769)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.
Sovereign Network Homes (202415627)
The complaint is about the landlord’s response to the resident’s: Enquiries about electric car charging points. Concerns about parking enforcement. Concerns about communal landscaping. Enquiries about an ultra-low emission vehicle (ULEV) incentive scheme. Reports of a back door defect. We have also investigated the landlord’s complaint handling.
Weaver Vale Housing Trust Limited (202302250)
The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance.
A2Dominion Housing Group Limited (202307075)
The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. handling of the installation of CCTV. response to service charge queries. complaint handling.
Aster Group Limited (202424253)
The complaint is about the landlord’s handling of the resident’s reports of issues with her neighbour.
Chelmer Housing Partnership Limited (202433911)
The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint.
Clarion Housing Association Limited (202342516)
The complaint is about the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to the kitchen. The resident’s reports of damp and mould in the bathroom. The resident’s complaint.
Clarion Housing Association Limited (202425093)
The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour (ASB). This report has also considered the landlord’s: complaint handling. record keeping.