Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s response to: The resident's reports of repairs to their bathroom. The resident’s concerns that the communal gardens and bin areas were not being regularly maintained and fly tipping. The resident’s concerns about the standard of the communal cleaning at their block. This complaint is also about the landlord’s handling of the associated complaint.
The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase.
The complaint is about the landlord’s handling of: The resident’s concerns about maintaining the shared lawn. The resident’s reports of his neighbour leaving rubbish in the shared garden. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s direct debit payments. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Faults with the storage heaters and the time taken to replace them. Damp and mould and associated repairs. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority A rehousing banding. Handling of an internal inspection of the property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy.
The complaint is about the landlord’s handling of the resident’s: Reports of an electrical house fire. Associated complaint.
The complaint is about: The landlord’s handling of the resident's request to move. The landlord's handling of the resident's complaint.
The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.