Rotherham Metropolitan Borough Council (202316705)
The complaint is about the landlord’s decision to repair the living room windows and not replace them. This Service has also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202227222)
The complaint is about the landlord’s handling of major works and associated repairs.
Stonewater Limited (202311789)
The complaint is about the landlord’s handling of the resident’s reports of pest control issues.
The Guinness Partnership Limited (202309509)
The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from her property to a separate garage below. Associated formal complaint.
Irwell Valley Housing Association Limited (202414276)
The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Nottingham Community Housing Association Limited (202315244)
The complaint is about: An increase in the resident’s service charge. The landlord’s response to the resident’s report of a fault with the communal lighting in her block.
Orbit Group Limited (202230007)
The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.
Orbit Group Limited (202307509)
This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.
Southwark Council (202234723)
The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its handling of the associated complaint.
Sovereign Network Group (202300796)
The complaint is about the landlord's handling of reports of a smell in the property.