Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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16	17	18	19	20	21	22
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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City of Westminster Council (202305067)

The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.

Clarion Housing Association Limited (202231118)

The complaint is about the landlord’s handling of repairs to the communal door.

Clarion Housing Association Limited (202309690)

The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated complaint.

Fairhive Homes Limited (202334997)

REPORT COMPLAINT 202334997 Fairhive Homes Limited 31 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Golding Homes Limited (202410615)

The complaint is about the landlord’s handling of the resident’s reports of a leak from her shower. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Great Places Housing Association (202318060)

The complaint is about the landlord’s handling of: Defect repairs. The resident’s complaint.

GreenSquareAccord Limited (202418468)

The complaint is about the landlord’s handling of: Roof repairs including the gutters, fascias and eaves. The complaint.

Hyde Housing Association Limited (202330473)

The complaint is about the landlord’s handling of the resident’s request for a car parking space.

Lewes District Council (202341266)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the shed roof complaint

London & Quadrant Housing Trust (202325383)

The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint.