We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident lives with her daughter in the property. In November 2023 […]
Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 November 2025 Background The resident is a tenant […]
Decision Case ID 202325053 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has lived at the 4 bedroom house since 2010. She […]
Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The resident lives in a 1-bedroom, first-floor flat. What the complaint is […]
The landlord responded in line with the Code and its internal complaints procedure.
Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident has a number of physical disabilities and mental health […]
Decision Case ID 202312759 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Leaseholder Date 13 November 2025 Background The resident has been a leaseholder of the landlord since 29 […]
Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident holds a joint assured tenancy with the landlord in a […]
Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 2 bedroom house with her children. […]
Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 November 2025 Background The resident lives at the property, a 1-bedroom […]