Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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West Kent Housing Association (202327097)

The complaint is about the landlord's handling of the resident’s requests about windows repairs. We have also considered the landlord’s handling of the associated complaint.

Winchester City Council (202226500)

The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.

Aster Group Limited (202405025)

The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. The Ombudsman has also considered the landlord’s complaint handling.

Citizen Housing Group Limited (202431377)

The resident's complaint is about the landlord's handling of:  Request for a discretionary move. Reports of issues with damp and mould. Reports of belongings being damaged due to the damp and mould. Reports of issues with antisocial behaviour (ASB). 

Leeds City Council (202430014)

The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint.

London & Quadrant Housing Trust (202333129)

The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.

London Borough of Croydon (202408427)

The complaint is about the landlord’s: Handling of the resident’s reports of uncapped gas at the property, and subsequent remedial repairs. Complaints handling.