Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202443190)

The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like substance throughout the property. The landlord’s complaint handling.

Dacorum Borough Council (202420784)

The complaint is about the landlord’s handling of: The installation of a new kitchen and bathroom at the resident’s property and associated remedial repairs. The resident’s complaint.

Estuary Housing Association Limited (202340870)

The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the front door.

GreenSquareAccord Limited (202337924)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have also considered the landlord’s complaint handling.

Housing 21 (202412204)

The complaint is about the landlord’s response to the resident’s concerns about services charges for tree maintenance. We have also considered the landlord’s record keeping.

Housing Solutions (202344100)

The complaint is about the landlord’s handling of: The resident’s request for sound proofing in her home. The associated complaint.