Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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MHS Homes Ltd (202318039)

The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).

Torus62 Limited (202201049)

The complaint is about the landlord’s handling of:  The residents’ reports of repairs to the property and garden including: Rubbish removal Treatment of pests House alarm The associated complaint.

Amplius Living (202428167)

The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply of drugs. Request for CCTV to be installed. The associated complaint. Reports of inappropriate allocations under the local authority’s allocations policy.

Anchor Hanover Group (202405674)

The complaint is about the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft by the landlord. The resident’s anti-social behaviour (ASB) reports. Heating repairs requested by the resident.

Birmingham City Council (202427327)

The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.