Canterbury City Council (202507819)
The landlord had not met its stage 1 complaint response in time, did not set out an extension to respond, and had not set out learnings or compensation for the delay.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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City of Westminster Council (202424032)
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Haringey London Borough Council (202330017)
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London & Quadrant Housing Trust (202447613)
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