Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to his possessions. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.
The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the bathroom. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of repairs to the chimney.
The complaint is about the landlord’s handling of flooring repairs.
The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of a contractor’s conduct at an appointment on 28 June 2023. Administration of annual gas safety checks. Handling of repairs to restore the resident’s heating and hot water. Handling of repairs caused by leaks from the flat above. Handling of repairs to unblock the resident’s sink. Handling of repairs to a communal window. Handling of the resident’s associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour between November 2022 and May 2024. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of lift repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord’s handling of the related complaint.