We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about: rodents coming into her home. the size of her child’s bedroom. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.
The complaint is about the landlord's handling of the resident’s: reports of pests at the property. rent enquiry. associated complaint.
The complaint is about the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the warmth of the property. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s requests for repairs to the front door entry system.
The complaint is about: The landlord’s handling of the resident’s reports of heating and hot water outages. The landlord’s complaint handling.
The complaint is about the landlord’s: handling of repairs. complaint handling.
The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement.
The complaint is about the landlord’s handling of; Repairs following a flood in the property. The resident’s request for compensation for items damaged by the flood. The complaint
The complaint is about: The landlord’s response to the resident’s reports about communal grounds maintenance. The associated complaint handling.