We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202321122 Decision type Investigation Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background The resident raised concerns with […]
Decision Case ID 202343576 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident has reported antisocial […]
Decision Case ID 202343837 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident became a tenant of […]
Decision Case ID 202341104 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 16 April 2026 Background The resident complained about the landlord’s response to her […]
Decision Case ID 202504594 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 16 April 2026 Background During October 2024 the resident contacted the landlord […]
Decision Case ID 202346393 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a flat within a block […]
Decision Case ID 202414626 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The property is a flat within a building with […]
Decision Case ID 202348496 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a ground floor flat in a […]
Decision Case ID 202400068 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 April 2026 Background The resident requested a breakdown of her 2022/23 service charges […]
Decision Case ID 202400834 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident’s flat is within an independent living scheme. His complaint […]