Westminster City Council (202322487)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202413131)
The complaint is about the landlord’s handling of:
Aster Group Limited (202329810)
The complaint is about the landlord's handling of concerns regarding items being stored in a communal cupboard. The Ombudsman has also considered the landlord's complaints handling.
Bromford Housing Group Limited (202314976)
The complaint is about the landlord’s handling of the resident’s reports of defects in her new home. The Ombudsman has also assessed the landlord’s complaint handling.
Camden Council (202322732)
The complaint is about the landlord’s handling of the resident’s reports of increased energy costs following a water tank repair.
Charnwood Borough Council (202229093)
The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal complaint.
City of London Corporation (202322236)
The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the landing area. The landlord’s handling of the resident’s reports of water penetration through the patio doors.
Clarion Housing Association Limited (202231720)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Clarion Housing Association Limited (202413355)
The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles and skirting board in the toilet. Blown windows. A trip hazard between the lounge and the kitchen. The resident’s request for the landlord to jet wash the external front of the property. The resident’s request for the landlord to install a driveway. The associated complaint.
East Midlands Housing Group Limited (202402459)
The complaint is about the landlord’s handling of repairs to the boiler, loss of heating, and loss of running water. We have also considered the landlord’s complaint handling.