London Borough of Hillingdon (202226669)
The complaint is about the landlord’s handling of reports of issues with the communal security gate.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202400585)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The resident's reports that water damaged the electrics in the decant property. A delayed decant payment. This report also looks at the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202342198)
The complaint is about the landlord’s handling of remedial repairs following a mutual exchange. This Service has also considered the landlord’s handling of the associated complaint.
One Manchester Limited (202318825)
The complaint is about: the landlord's handling of the resident’s reports of repairs, damp and mould at her previous address. the landlord's handling of the resident’s reports of repairs. the landlord's handling of the resident’s reports of damaged belongings. the landlord's handling of the resident’s complaint.
Orbit Housing Association Limited (202342464)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling.
Regenda Limited (202342661)
The complaint is about the landlord’s response to the resident’s reports about damp and mould, and its handling of associated repairs.
Sage Housing Limited (SHL) (202225956)
REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Stonewater Limited (202310073)
The complaint is about the landlord's handling of: repairs to the boiler damage to the resident’s personal belongings following a leak complaint handling.
The Riverside Group Limited (202330781)
The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint.
Vivid Housing Limited (202338276)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.