Sovereign Network Homes (202321413)
The complaint is about the landlord’s handling of repairs to the front of the building.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Stonewater Limited (202310570)
The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202315294)
The complaint is about the landlord’s handling of: Reports of leaks into the bathroom. The associated complaint.
Stonewater Limited (202317801)
The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the resident’s reports of repair issues in the property. Complaint handling.
Stonewater Limited (202318353)
The complaint is about the landlord’s handling of: The resident’s concerns about the provision and standard of the grounds maintenance service. The associated complaint.
The Guinness Partnership Limited (202327955)
The complaint is about the landlord’s handling of the resident’s request for replacement flooring.
The Pioneer Housing and Community Group Limited (202325992)
The complaint is about the landlord’s handling of car park gate repairs. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202313288)
The complaint is about: The landlord’s response to the resident about his right to buy application. The landlord’s response to the resident about repairs and his concerns that it was forcing him out of the property.
Tower Hamlets Homes (202336761)
The complaint is about the landlord’s handling of: The noise from the shower unit. Damage to the walls caused by the contractors.
Watford Community Housing Trust (202205875)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs. Concerns regarding staff conduct. We have also investigated the landlord’s complaint handling.