We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202518397 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 8 April 2026 Background The resident reported the condition and suitability of her home […]
Decision Case ID 202410560 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident raised concerns with the landlord about damp and […]
Decision Case ID 202503630 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident complained to the landlord on 3 […]
Case ID 202530781 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident moved via a mutual exchange process. When she moved […]
Decision Case ID 202421488 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident was dissatisfied with the landlord’s position on her […]
Decision Case ID 202338152 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 April 2026 Background The resident reported a leak from the roof and […]
Decision Case ID 202345006 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date 17 April 2026 Background The resident lives in a block of flats, which […]
Decision Case ID 202532143 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident reported to the landlord ongoing […]
Decision Case ID 202504153 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background In December 2024, a storm […]
Decision Case ID 202504920 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 April 2026 Background The resident reported issues with […]