Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202422247)

The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s complaint handling.

Derby City Council (202424232)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.

GreenSquareAccord Limited (202337417)

The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.

Hyde Housing Association Limited (202343866)

The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.

London & Quadrant Housing Trust (202445476)

The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.

Notting Hill Genesis (202419691)

The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year 2022 to 2023. the service charge account for the financial year 2024 to 2025.

Royal Borough Of Greenwich (202431006)

The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202337196)

The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint.

Southwark Council (202348534)

The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.

Sovereign Network Group (202347376)

The resident’s complaint is about the landlord’s handling of her reports of damp and mould in the property.