Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Paragon Asra Housing Limited (202328623)

The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have also considered the landlord’s complaint handling.

Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234)

The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.

Sanctuary Housing Association (202425499)

The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s complaint handling.

Soha Housing Limited (202337405)

The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor.

Sovereign Network Group (202400099)

The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint.

Stockport Homes Limited (202406883)

The resident’s complaint is about the landlord’s handling of reported damp and mould.

The Riverside Group Limited (202324423)

The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff.

The Riverside Group Limited (202403212)

The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Torus62 Limited (202329890)

The complaint is about the landlord’s handling of requests for repairs to the bathroom.

Wigan Council (202322214)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog.