Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

We will begin our recovery work shortly to get our case management system back online. Our approach will be cautious, controlled, and continuously reviewed. Our cyber security experts will continue to test our systems during this time to ensure the system is fully safe and secure.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000.

We are sorry for any ongoing inconvenience. We will continue to update you as our investigation and recovery progresses.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Newham Council (201915965)

The complaint is about the landlord’s response to the resident’s request for updates about repairs needed to the estate.

Peabody Trust (201912025)

The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the building; response to the resident’s reports that other residents had left their personal property in a communal area causing a hazard ; and complaints handling.

Peabody Trust 2018 (202004754)

The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.

Aster Group Limited (202000764)

            REPORT   COMPLAINT 202000764 Aster Group Limited 3 December 2020   Our Approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

Southern Housing Group Limited (201915929)

The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the communal hallway His formal complaint

Bromford Housing Association Limited (201914576)

  REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]