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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Nottingham City Homes (202000592)

This complaint is about the landlord’s response to the resident’s reports about: Leaks at the property; Her insurance claim for damaged possessions; Complaints handling.

Catalyst Housing Limited (201914610)

The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire safety in relation to the building which he owns a property in.  Complaint handling.

Futures Homescape Limited (202000161)

The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a leak at the property.

Home Group Limited (201904587)

The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her rent account; how the landlord handled an overcharge it identified on her rent account from 2017/18 and its explanation relating to this; and how the landlord handled her formal complaint.

Optivo (201913685)

The complaint is about the landlord’s handling of repairs to a heating system.

Optivo (202002413)

The complaint is about: the landlord’s response to the resident’s reports of damp and mould in the property; the landlord’s response to the resident’s concerns over subsidence to the building; the landlord’s handling of the corresponding complaint.

Sovereign Housing Association Limited (201913564)

The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need for it to be levelled; request for a reimbursement of flooring costs;

Hackney Council (202004968)

The Resident complained: about the information the landlord provided to this Service in relation to a previous complaint under the reference 201703415. that the landlord accused them of being responsible for the gas leak in their former property.