Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Catalyst Housing Limited (202001591)

The tenant has complained that: The landlord has not resolved the reported damp and mould problem in the property (particularly the bedroom, living room and kitchen) The landlord has not installed the correct adaptation (a ramp to the front door) for the tenant’s disabilities The landlord took too long to respond to reports of a mice infestation that had damaged white goods The landlord took too long to complete bathroom repairs (to the tiling and shower) The tenant’s daughter fell through the bedroom floor due to the condition of the property The landlord has not resolved a fault where the hot water stops when an outdoor pipe freezes during cold weather The landlord has not resolved the tenant’s reports of temperature issues throughout the house The landlord has refused to carry out gardening works despite offering to do so when the property was offered to the tenant

Clarion Housing Association Limited (201915302)

The complaint is about: The landlord’s response to resident’s reports of noise and heating issues; the landlord’s response to the resident’s request for compensation, following his reports about the condition of the second property and his termination of the tenancy.

Hounslow Council (201911783)

The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to allow the mutual exchange to proceed, following the exchange partner of the other property passing away.

Hyde Housing Association Limited (201910658)

  REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]