We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s response to: The resident’s Subject Access Request. The resident’s reports of outstanding repairs to his boiler. The resident’s concerns that the Gas Safety Certificate for his property is not valid.
REPORT COMPLAINT 201910624 Camden Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s:
The complaint is about: The resident’s liability to pay the service charge for the mobile support service (the MSS) during the Covid-19 pandemic. The landlord’s response to the resident’s concerns regarding the delivery and provision of the MSS during the Covid-19 pandemic. The landlord’s complaint handling.
The complaint concerns the landlord’s handling of the resident’s reports of unauthorised items being stored in communal areas.
The resident complained about the landlord’s response to reports of mould at the property.
The complaint regards the landlord’s handling of issues reported by the resident relating the implementation of an intergenerational living project (the project) jointly managed by the landlord, the local council and a charity and the impact it has had on him.
The resident complained about the landlord’s handling of their management transfer request.
REPORT COMPLAINT 201913645 Islington Council 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
REPORT COMPLAINT 202000921 London Borough of Islington 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]