Sanctuary Housing Association (202411555)
The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202008030)
The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202418022)
The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated repairs.
The Riverside Group Limited (202318526)
The complaint is about the landlord’s handling of repairs to the communal gates. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202306741)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202405328)
The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during this incident; the related complaint.
Leeds City Council (202338609)
The complaint is about the landlord’s handling of the resident’s requests for a repair to the hallway.
London & Quadrant Housing Trust (202320263)
The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it to replace her kitchen. A leak and electrical repairs in September 2024. The resident’s complaints.
London & Quadrant Housing Trust (L&Q) (202217416)
The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202317243)
The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated complaint.